Support Automation

Stratus Integrated Systems

PROBLEM:

Stratus Integrated Systems was drowning in support tickets.
Each inquiry had to be manually triaged, slowing down response times and requiring a dedicated support hire.Then came the curveball:
Staff churn hit. The support pipeline broke.
Rehiring? Expensive. Delayed. Risky.

SOLUTION:

Instead of hiring, Stratus automated.
We built and deployed a retrieval-augmented generation (RAG) chatbot, fully embedded into their Shopify store.

This AI assistant:
• Scrapes live product data in real-time
• Answers customer questions instantly
• Auto-escalates complex issues by generating pre-filled support tickets with context and suggested actions


No lag. No learning curve. No added headcount.

RESULT:

Avoided a $60k+ support hire
Reclaimed dozens of manual hours per week
Reduced ticket resolution time by 70%

Implimentation Details:

• Discovery: 2–3 hour deep dive into workflows & data
• Build: RAG model trained on product catalog + order metadata
• Integration: Seamless chatbot on Shopify + automated email flow to inbox
• Go-Live: Phased rollout with prompt tuning & real-time monitoring

Support doesn't have to be your bottleneck.

Want to see what this would look like in your stack?
Let’s audit your support flow and build a smarter solution.

• Let’s build it.

Product Configurator

ME Tech Group

PROBLEM:

Customers were buying the wrong batteries for their appliances.
Power mismatches led to complaints, costly returns, and even field technician visits.
Support teams were overwhelmed. Customers were frustrated. Trust was eroding.

SOLUTION:

We transformed their Shopify experience with a custom product configurator, built to eliminate guesswork and boost buyer confidence.

Customers now select their appliance type(s) on the product page
The tool instantly calculates compatibility based on watt-hours and usage patterns
It recommends the right battery, or up-sells to a higher-capacity model if needed

No more “hope it fits”. Just smart, tailored recommendations.

RESULT:

Massive drop in angry support calls
Fewer returns, fewer technician visits
More upsells to premium batteries = higher-quality orders and better margins

Implimentation Details:

• Discovery: Mapped appliance power profiles + battery specs
• Build: Front-end UI with compatibility calculator + appliance database
• UX: Clear, bold “YOU NEED [PRODUCT]” prompts on product pages
• Go-Live: Live support, continuous monitoring of support volume + UX tweaks

Confused buyers kill conversions.

We replaced doubt with clarity — and frustration with higher profits.
Want a product page that sells smarter?

• Let’s build it.

phase 1

Discovery & Alignment

We uncover hidden inefficiencies you didn’t know existed.
Through deep workflow audits and strategic conversations, we identify where AI will drive the highest ROI.

phase 2

System Design & Validation

Blueprints before bots.
We map your processes, plug the leaks, and design a custom automation architecture that supports your exact needs

phase 3

Implementation & Integration

Your AI workforce goes live.
We build, deploy, and integrate your AI systems directly into your tech stack, with minimal disruption and maximum speed.

phase 4

Continued Partnership

Because growth never stops.
We stay close; monitoring performance, tuning outputs, and evolving your AI as your business scales, pivots, and conquers new territory.

Email Automation

When one email can trigger 10 tasks, automatically.Imagine this:
A lead emails you → your CRM updates, an invoice is generated, a Trello card appears, and you didn’t lift a finger.
We build smart, invisible automations that react the moment emails hit your inbox, so you can focus on the big stuff.
Smart. Seamless. Set-it-and-forget-it.

• Automate My Emails

An Assistant, Trained on you.

The assistant that sounds like you. Thinks like you. Works 24/7.Forget generic chatbots.
We build custom-trained AI assistants based on your docs, workflows, and real customer conversations.
So they deliver answers like someone who's worked at your company for years, not like a robot learning on day one.
No copy-paste. No digging. Just instant answers, anywhere you need them.

• Get My AI Assistant

Cross-Tool Syncing

When your tools talk to each other, your team moves faster.We create powerful integrations that connect your calendar, CRM, invoicing, and project tools.
Change a deal? Update a deadline? Complete a task? Everything updates, everywhere. Automatically.
No double entry. No missed updates. Just one system that syncs itself.

• Start Syncing My Tools

Shopify + Xero

New order → instant invoice in Xero.
No copy-paste. No accounting lag. Just real-time financial clarity.

Gmail + Trello

Important emails become Trello tasks.
Your inbox stops being a black hole, and starts running your workflow.

Chatbot + Shopify

A support assistant trained on your product catalogue, no manual setup required.
Instant answers = fewer returns, happier customers.

Gmail + Hubspot

Every email turns into a lead, automatically.
No more “forgotten follow-ups” or lost opportunities.